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Digital Accessibility at Journey Payroll & HR

Last Updated 11.30.2025

Purpose of This Statement

This page explains Journey Payroll & HR’s commitment to digital accessibility, including how our software and digital interfaces support users with disabilities and interact with assistive technologies such as screen readers, speech‑to‑text tools, voice navigation, alternative input devices, magnification tools, and other accessibility technologies.

If you are experiencing difficulty accessing your account or using any part of the platform, contact us at:

- Email: [email protected]

- Phone: 970‑568‑8613

What Is Digital Accessibility?

Digital accessibility means ensuring digital products, platforms, and websites are usable by all individuals, including those with disabilities. This includes compatibility with assistive technologies and adherence to recognized accessibility standards.

Journey Payroll & HR (“Journey”) is committed to creating inclusive, accessible digital experiences consistent with:

  • The Americans with Disabilities Act (ADA) Title III (public‑facing technologies)

  • Section 508 of the Rehabilitation Act (where applicable to federal contractors and public entities)

  • State‑level accessibility requirements, including:

    • Colorado HB21‑1110 (Accessibility Law)

    • California Unruh Civil Rights Act

    • Other state nondiscrimination laws

  • The Web Content Accessibility Guidelines (WCAG) 2.1 Level A and AA, published by the W3C

Journey dedicates significant resources to maintaining compliance with evolving accessibility standards and continuously improving the accessibility of all digital platforms.

Our Accessibility Commitment

Journey is committed to:

  • Designing and developing software aligned with WCAG 2.1 Level A and AA success criteria

  • Ensuring assistive technology compatibility (screen readers, keyboard navigation, speech‑to‑text, etc.)

  • Regularly testing digital products for accessibility barriers

  • Training internal teams on accessibility requirements and inclusive design

  • Prioritizing remediation of accessibility issues promptly upon identification

  • Continuously updating policies and practices to reflect changes in federal and state law

Journey strives to ensure that all users—including clients, employees, administrators, and partners—experience equitable access to all digital content and features.

Submitting Feedback or Reporting Accessibility Barriers

Journey welcomes feedback about accessibility concerns, issues, or suggestions for improvement.

If you are a Journey Payroll & HR client:

Please contact your dedicated specialist with any accessibility questions or feedback.

If you are an employee of a company using Journey Payroll & HR:

Please email [email protected] with the following information to help us fully investigate your accessibility issue:

1. Device and Platform Information

  • What Journey product or feature were you using? (e.g., Employee Self‑Service®, Manager on‑the‑Go®, Dashboard, Time‑Tracking, etc.)

  • What device were you using? (e.g., Windows PC, MacBook, iPhone 14, Samsung Galaxy S23, etc.)

  • Device operating system and version (found in device settings)

  • If using a desktop/laptop: which browser? (e.g., Chrome, Safari, Firefox, Edge)

  • If using a mobile device: which Journey app version? (listed at the bottom of the app landing or settings screen)

2. Issue Description

  • A clear description of the problem, including the page, screen, or feature where the issue occurred

  • Whether the issue occurs on multiple devices or browsers

  • Any screenshots or supporting details (optional but helpful)

Journey investigates all reported accessibility concerns and takes corrective action consistent with our legal obligations.

Ongoing Accessibility Improvements

Journey Payroll & HR engages in ongoing efforts to: - Audit and test accessibility at regular intervals - Include accessibility considerations in product roadmaps - Collaborate with accessibility experts and third‑party evaluators - Enhance compatibility with new assistive technologies - Ensure new features meet accessibility requirements before release

We are committed to creating an inclusive digital environment for all users and welcome your help in improving accessibility.

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